Exam List Work Place Performance

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1. The measure of how well (or how productively) an organization uses its resources to achieve a goal is known as:

A. effectiveness.

 B. appropriateness.

 C. efficiency.

D. timeliness.

E. appraisal.

2. A manager who chooses inappropriate goals for the organization, but makes good use of the organization's resources in pursuing these goals is said to have:

A. low effectiveness/medium efficiency.

B. low effectiveness/high efficiency.

C. medium effectiveness/low efficiency.

D. high effectiveness/high efficiency.

E. medium effectiveness/medium efficiency.

 3. The people within an organization who are responsible for supervising the organization's use of its resources are known as:

 A. managers.

B. normalisers.

C. precisionist.

D. strategists.

E. restructurers.

4. All of the following are essential managerial functions EXCEPT:

A. leading.

B. controlling.

C. demonstrating.

D. planning.

E. organizing.

5. Managers setting the atmosphere for motivation and assisting workers to achieve organizational goals is an important aspect of:

A. planning.

B. leading.

C. demonstrating.

D. controlling.

E. organizing.

6. Jane, who heads the Finance team, monitors the work performance of her team members to determine if the quality of their work is "up to standard." Jane is engaging in which function?

A. Planning

B. Demonstrating

C. Organizing

D. Leading

E. Controlling

7. _____ managers are often called supervisors.

A. First-line

B. Middle

C. Top

D. Interim

E. Consultant

8. Which of the following includes the ability to understand, lead, and control the behavior of other workers?

A. Conceptual skill

B. Human skill

C. Technical skill

D. Negotiating skill

E. Organizing skill

9. The ability of a worker in the accounting department to prepare the organization's balance sheet is an example of a(n):

A. conceptual skill.

B. first-line skill.

C. human skill.

D. technical skill.

E. cognitive skill.

10. The specific set of departmental skills, knowledge, and experience that allows one organization to outperform its competitors is called:

 A. total quality management

B. core competencies

C. managerial skill

D. competitive advantage

E. empowerment

11. Which of the following statements is true regarding outsourcing?

A. It reduces efficiency.

B. It leads to an increase in operating costs.

C. It is not widely practiced in the business world.

D. It can be used for activities such as manufacturing, marketing, and customer service.

E. It takes up money and resources that could be used in more effective ways.


12. _____ involves giving employees more authority and responsibility over the way they perform their work activities.

 A. Empowerment

B. Job remodeling

C. Task analysis

D. Work liberation

E. Emancipation


13. When CostCo builds a distribution warehouse so that it can supply products to its stores within a 200-mile radius on almost a daily basis, we say that CostCo has achieved:

A. empowerment.

B. a competitive advantage.

C. increased quality.

D. increased innovation.

E. work liberation.

14. Which of the following is NOT a building block of competitive advantage?

 A. Efficiency B. Innovation C. Responsiveness to customers D. Quality E. Extremity

15. People who are low on extraversion tend to be sociable, outgoing, and friendly.

True False

16. It is more pleasant to work with a manager who is high on extraversion than a manager who is high in negative affectivity.

 True False

17. The tendency of a person to feel distress and to be critical of self and others is called locus of control.

True False

18. Sarah is a portfolio manager at a leading financial services company. She believes that her stock picking skills have a direct and strong correlation with the performance of her portfolio, unlike some of her peers who tend to blame extraneous factors when the going gets tough. Sarah is said to have an internal locus of control.

True False

 19. People who are high on negative affectivity are especially likely to experience negative moods.

 True False

20. Emotional intelligence is all about understanding and managing one's own moods.

True False

21. The tendency of a person to feel good about himself and the rest of the world is known as:

A. conscientiousness.

B. openness to experience.

C. positive affectivity.

D. extraversion.

E. external locus of control.

22. Ross is a senior accountant in an audit firm. He is always angry and keeps complaining about the quality of work he receives, the pressures imposed by his superiors, the culture of the organization, and his inability to handle stress. Ross scores:

A. high on extraversion.

B. high on agreeableness.

C. high on negative affectivity.

D. high on conscientiousness.

E. high on openness to experience.

23. A feeling or state of mind is called a(n):

A. value.

B. emotion.

C. personality factor.

D. belief.

E. mood.

24. The ability of a manager to understand and to manage her own emotions and the emotions of others is known the manager's:

A. agreeableness.

B. emotional intelligence.

C. social intelligence.

D. need for affiliation.

E. consideration.

25. Janet is appreciated by her colleagues for her ability to understand the moods and emotions of people around her. She is also able to cope with feelings of stress and anxiety that she feels occasionally because she clearly understands her own personality. Which of the following is being described here?

 A. Resource allocation

B. Internal locus of control

C. Introversion

D. Emotional intelligence

E. Risk aversion

26. An ethical dilemma is a situation in which a person has to decide if he/she should act in a way that: A. fosters his/her own self-interest to favor another's self-interest.

B. is "right", eventhough doing so may go against their own self-interest.

 C. does not go against anyone's self-interest.

D. may help another person and favor their own self-interest.

E. favors another's self-interest and therefore helps him/her.

27. Which of the following is usually NOT considered to be a stakeholder of an organization?

 A. Community

B. Society

C. Customers

D. Government

E. Distributors

28. Stockholders are interested in the way a company operates because they:

A. use the company's products.

B. believe in being ethical.

C. want to maximize the return on their investment.

D. want to avoid all risks.

 E. like to be in control.

29. The stakeholder group with the most responsibility for deciding the goals of the organization are:

A. stockholders.

B. customers.

C. managers.

D. working-level employees.

E. consultants.

 30. _____ are often regarded as the most critical stakeholder group.

A. Stockholders

B. Managers

C. Employees

D. Customers

E. Suppliers

31. The utilitarian rule states that an ethical decision:

A. best protects the rights of people affected.

B. produces the greatest good for the greatest number of people.

C. distributes benefits and harms in a fair way.

D. is one that can be communicated with no reluctance.

E. is relevant to financial effectiveness of the organization.

32. According to which of the following rule, an ethical decision is the one that best maintains people's fundamental privileges?

A. Justice

B. Moral Rights

C. Utilitarian

D. Practical

E. Existentialism

33. Which of the following refers to the invisible barriers that prevent minorities and women from being promoted to top corporate positions?

 A. Affirmative action

B. Flight ceiling

C. Glass cliff

D. Glass ceiling

 E. Gerschenkron effect

34. When a manager asks a subordinate for sexual favors in return for a promotion, what type of sexual harassment has occurred?

 A. Hostile work environment

B. Quid pro quo

C. Accommodative approach D. Whistle-blower approach E. Glass ceiling approach

35. A female subordinate is offended by posters in her supervisor's office that are degrading to women. She avoids going into the office, even when she has a work-related question. Her supervisor has exhibited:

A. the similar-to-me effect.

B. the glass ceiling.

C. the salience effect.

D. quid pro quo sexual harassment. E. a hostile work environment.

36. Which of the following is NOT one of the recommended steps to eliminate sexual harassment?

A. Develop and clearly communicate a sexual harassment policy

B. Establish and use a complaint procedure

C. Take corrective action against sexual harassers

D. Fire all sexual harassers regardless of the nature or size of the offense

E. Train members about sexual harassment

37. Stakeholders supply a company with its productive resources.

True False

38. Customers are stakeholders of an organization, but managers are not.

True False

39. The ethics officers are also known as ethics ombudsman.

True False

40. The term "diversity" refers to differences in gender and age, but not to those in sexual orientation. True False

41. One manager tells a lewd joke to another manager. This is an example of quid pro quo sexual harassment.

True False

42. Which of the following is a part of the general environment?

A. Distributors

B. Customers

C. Competitors

D. Suppliers

E. Technology

43. Which of the following is a part of the task environment?

A. Demographic forces

B. Legal forces

C. Competitive forces

D. Economic forces

E. Technological forces

44. Factors that make it costly for an organization to enter an industry as a new competitor are known as:

A. economies of scale.

B. barriers to entry.

C. demographic forces.

D. economic forces.

E. technological forces.

45. In general, the _____ the barriers to entry into an industry, the _____ the number of competitors in that industry and the _____ the threat of competition within that industry.

A. higher; greater; lower

B. lower; smaller; lower

C. higher; smaller; lower

D. lower; greater; lower

E. higher; greater; greater

46. Thirty percent of the customers of ABC Company purchase ABC's product three fourths of the time that they purchase this type of product. We say that this product has a large degree of:

A. distributor loyalty.

 B. political force.

C. demographic force.

D. brand loyalty.

E. potential competition.

47. Inflation is an example of a (an) _____ force in an organization's environment. A. socio-economic B. economic C. demographic D. political E. legal

48. In the North American Free Trade Agreement (NAFTA), what percentage of the tariffs on the goods traded between Mexico, Canada, and the United States were to be abolished by the year 2004?

 A. 30 percent

B. 50 percent

C. 70 percent

D. 90 percent

E. 99 percent

49. For Dell Computer, the educational institutions that train future Dell employees are:

A. competitors

B. distributors

C. customers

D. suppliers

E. sociocultural forces

50. Heartz Pvt. Ltd. provides Glayton Technologies with input resources that it needs to produce its products. In this context, which of the following category does Heartz belong to?

A. Suppliers

B. Competitors

C. Distributors

D. Customers

E. Franchisor