Final Exam Bmgt Page 2

Question 17 (Mandatory) (1.5625 points)

 

                                         Final Exam

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The idea behind the job characteristics model is that

Question 17 options:

everyone has high growth needs strength.

core job characteristics lead to critical psychological states.

critical psychological states are the result of job outcomes.

the context satisfaction an employee feels is irrelevant.

core job characteristics lead directly to job outcomes.

Question 18 (Mandatory) (1.5625 points)

 

Lindsey is a new college graduate and has taken a position with an engineering company in its newly formed "rotational program." She will be able to work in different functional areas (manufacturing, finance, quality assurance, and environmental health) for short periods of time and learn many different parts of the business along the way. The company is utilizing a ________ approach.

Question 18 options:

task variety

bottom-up

job-swapping

vertical loading

job enrichment

Question 19 (Mandatory) (1.5625 points)

 

Saved

Job enrichment involves giving employees additional tasks of similar difficulty, rather than tasks with more autonomy and responsibility.

Question 19 options:

True

False

Question 20 (Mandatory) (1.5625 points)

 

Saved

When a person perceives that his or her outcome to input ratio is greater than that of a relevant comparison person, he or she is experiencing negative inequity.

Question 20 options:

True

False

Question 21 (Mandatory) (1.5625 points)

 

Saved

________ is the set of processes and managerial behaviors that involve defining, monitoring, measuring, evaluating, and providing consequences for performance expectations.

Question 21 options:

Coaching

Performance appraisal

Goal setting

Performance review

Performance management

Question 22 (Mandatory) (1.5625 points)

 

Saved

Accurately and appropriately monitoring and evaluating both ________ and ________ are critical components of effective performance management.

Question 22 options:

skills; experience

intrinsic values; extrinsic values

timeliness; technology

progress; outcomes

halo effect; leniency

Question 23 (Mandatory) (1.5625 points)

 

Saved

Kerry has been asked to analyze the needs of Supreme Research's largest clients. She has not done this type of task before, so her supervisor provides feedback on the analysis of each customer. Continuous reinforcement schedules are detrimental when employees are learning a new task or skill.

Question 23 options:

True

False

Question 24 (Mandatory) (1.5625 points)

 

Saved

Negative feedback can have a positive motivational effect.

Question 24 options:

True

False

Question 25 (Mandatory) (1.5625 points)

 

Saved

Which of the following is not one of the most frequently experienced positive emotions?

Question 25 options:

inspiration

accomplishment

awe

amusement

gratitude

Question 26 (Mandatory) (1.5625 points)

 

Saved

Flourishing represents the extent to which our lives contain PERMA—

Question 26 options:

peace, emotions, reflection, management, and action.

positive emotions, engagement, relationships, meaning, and achievement.

positive emotions, enrichments, realism, meaning, and action.

position, equanimity, respect, money, and acceptance.

positive emotion, enrichment, relationships, money, and acceptance.

Question 27 (Mandatory) (1.5625 points)

 

Saved

Stephen is a new insurance agent with an established company. He is nervous at the idea of making cold calls on the telephone to prospective clients. After thinking through the problem, Stephen decides to ask his supervisor if he can host a small introductory meeting, inviting local business in for coffee and cake to introduce himself. Stephen is exhibiting a high level of hope.

Question 27 options:

True

False

Question 28 (Mandatory) (1.5625 points)

 

Saved

Martha has several business meetings today. She also has to pick up her son for soccer practice, get to the grocery store, and wrap her mother's birthday gift. Martha is increasingly frustrated trying to reprioritize these activities in her mind. This is an example of mindfulness.

Question 28 options:

True

False

Question 29 (Mandatory) (1.5625 points)

 

Saved

Team member characteristics should ________ the responsibilities of the team if the team is to be effective.

Question 29 options:

fit

describe

strategize

impede

reward

Question 30 (Mandatory) (1.5625 points)

 

Saved

________ is a reciprocal belief that another person will consider how their intentions and behaviors will affect you.

Question 30 options:

Justice

Ethics

Compassion

Integrity

Trust

Question 31 (Mandatory) (1.5625 points)

 

Saved

Organizations with the most effective teams typically use hybrid rewards that reward and recognize both individual and team performance.

Question 31 options:

True

False

Question 32 (Mandatory) (1.5625 points)

 

Saved

The lack of face-to-face contact actually helps virtual teams to establish strong cohesion.

Question 32 options:

True

False

Question 33 (Mandatory) (1.5625 points)

 

Saved

Marianna is in her business statistics class, sitting by Darren. Darren is holding his cell phone under the desk, texting someone, and it is distracting Marianna from listening to the professor's lecture. This is an example of

Question 33 options:

noise.

encoding error.

decoding error.

feedback error.

failure of cross-cultural communication.

Question 34 (Mandatory) (1.5625 points)

 

Saved

Malcolm's boss just came into his office, obviously upset, and said, "I'm tired of you being late all the time on these projects. You need to clean up your act!" Malcolm is likeliest to respond by

Question 34 options:

increasing the effort he puts into his work.

experiencing increased job satisfaction.

correcting his problems immediately.

becoming defensive.

becoming an active listener.

Question 35 (Mandatory) (1.5625 points)

 

Saved

When giving a presentation, reading from a script is not an effective way to plan your delivery.

Question 35 options:

True

False

Question 36 (Mandatory) (1.5625 points)

 

Saved

Linguistic intelligence refers to a person's characteristic speaking pattern.

Question 36 options:

True

False

Question 37 (Mandatory) (1.5625 points)

 

Saved

Sharon has to train several new freelancers on a fairly simple computer system used by XYZ Company. The freelancers are located in different states. Which of the following mediums best serves her purpose?

Question 37 options:

one-on-one phone calls

emails

webinars

face-to-face meetings

text messages

Question 38 (Mandatory) (1.5625 points)

 

Saved

You're working hard at your desk getting ready for a presentation when a colleague stops in unexpectedly with some disturbing information about the upcoming labor union negotiations. You want to drop everything and get into a heated discussion about the upcoming negotiations but instead you do what to help prepare yourself emotionally?

Question 38 options:

Start looking for a new job online.

Write a nasty email to the company labor union representative.

Walk down to the breakroom to find someone to vent with.

Head straight to the dispute resolution department.

Manage your emotions.

Question 39 (Mandatory) (1.5625 points)

 

Saved

A neutral and trained third party can guide others to find innovative solutions to conflict. To ensure neutrality, most organizations hired ADR qualified outsiders. In this case, a(n) ________ is one who does not render a decision. Rather, it is up to the parties to the conflict to reach a mutually acceptable decision.

Question 39 options:

mediator

arbitrator

ombudsman

facilitator

peer reviewer

Question 40 (Mandatory) (1.5625 points)

 

Saved

The integrating style of conflict handling is appropriate in all conflict situations.

Question 40 options:

True

False

Question 41 (Mandatory) (1.5625 points)

 

Saved

Flexspace includes the concept of working from home.

Question 41 options:

True

False

Question 42 (Mandatory) (1.5625 points)

 

A big snowstorm was coming and you decided to make a trip to the grocery store to stock up on water, food and other essentials. Since you've lived in Southern Ohio for several years, you know that everything shuts down even when a small snowfall occurs. The storm hits the next day and you are thankful that you stocked up because the roads and all local businesses are closed. You used which decision-making bias?

Question 42 options:

confirmation

overconfidence

anchoring

availability

hindsight

Question 43 (Mandatory) (1.5625 points)

 

Saved

Which of the following is not an advantage of group decision making?

Question 43 options:

greater pool of knowledge

better understanding of the decision rationale

greater commitment to a decision

more visible role modeling

less time spent making a decision

Question 44 (Mandatory) (1.5625 points)

 

Saved

Creativity involves a convergence between tacit and explicit knowledge.

Question 44 options:

True

False

Question 45 (Mandatory) (1.5625 points)

 

Saved

The two dimensions of decision-making style are value orientation and tolerance for ambiguity.

Question 45 options:

True

False

Question 46 (Mandatory) (1.5625 points)

 

Saved

When couriers at UberEats of London and employees of McDonald's teamed up to demand higher pay, they were part of a(n) ________.

Question 46 options:

consultation

lobbying group

network

alliance

coalition

Question 47 (Mandatory) (1.5625 points)

 

It's Monday morning and you know by the end of the week that the performance reviews are going to be given out. You tell your manager that she looks really nice today and want to know where she got her shoes. You also offer to pick her up a cup of coffee during the next break. This is a soft influence tactic, known as

Question 47 options:

coalition tactics.

exchange.

ingratiation.

legitimating tactics.

pressure.

Question 48 (Mandatory) (1.5625 points)

 

Saved

Research shows that most interviewer impressions of job candidates are formed rationally through careful questioning.

Question 48 options:

True

False

Question 49 (Mandatory) (1.5625 points)

 

Saved

Manipulation are the conscious efforts to affect and change a specific behavior in others.

Question 49 options:

True

False

Question 50 (Mandatory) (1.5625 points)

 

Saved

The leadership theory that is based on the assumption that leaders develop unique one-to-one relationships with each of the people reporting to them is

Question 50 options:

transactional.

servant leadership.

transformational.

house's path-goal.

leader-member exchange.

Question 51 (Mandatory) (1.5625 points)

 

Saved

Which of the following is false about LMX?

Question 51 options:

A low LMX with your boss is important.

A high LMX is associated with individual-level behavior outcomes.

Leaders who use transactional and transformational leadership have higher LMXs.

Differential treatment of team members due to LMXs of different quality can be problematic.

Leaders tend to create higher LMXs with employees they perceive as agreeable.

Question 52 (Mandatory) (1.5625 points)

 

Saved

"Let me give you tangible support to help you reach your goals" is individualized consideration.

Question 52 options:

True

False

Question 53 (Mandatory) (1.5625 points)

 

Saved

Transactional leaders transform followers to pursue organizational goals over self-interests.

Question 53 options:

True

False

Question 54 (Mandatory) (1.5625 points)

 

Saved

The levels of organizational culture are

Question 54 options:

identity, commitment, and stability.

external environment and internal environment.

espoused values and enacted values.

strategy, mission, and values.

observable artifacts, espoused values, and basic underlying assumptions.

Question 55 (Mandatory) (1.5625 points)

 

Saved

Peter is a resident surgeon at his local hospital. Before he could start his residency, he had to complete four years of medical school, and then two years of internship. Identify the socialization process that Peter had to undergo.

Question 55 options:

random socialization

collective socialization

sequential socialization

informal socialization

fixed socialization

Question 56 (Mandatory) (1.5625 points)

 

Saved

A recent study showed that a lack of sleep increases your human capital but lowers performance.

Question 56 options:

True

False

Question 57 (Mandatory) (1.5625 points)

 

Saved

Programs that help employees to integrate, assimilate, and transition to new jobs by making them familiar with corporate policies, procedures, culture, and politics are called realistic job previews.

Question 57 options:

True

False

Question 58 (Mandatory) (1.5625 points)

 

Saved

Sunny Crackers introduces Wheat Flats, a cracker with more fiber, fewer calories, and great flavor. Wheat Flats is a great success. This is an example of ________ innovation.

Question 58 options:

culture

process

product

capital

resource

Question 59 (Mandatory) (1.5625 points)

 

Saved

Which of the following is not a benefit of horizontal structures?

Question 59 options:

rapid communication and reduction of cycle time

encourage knowledge sharing

greater creativity

faster and more efficient new product development

greater opportunities for functional specialization

Question 60 (Mandatory) (1.5625 points)

 

Saved

Open boundary structures depend on managers' ability to get results from people through the use of direct authority.

Question 60 options:

True

False

Question 61 (Mandatory) (1.5625 points)

 

In the Dr Pepper Snapple Group Strategy Map, the company's internal process goals affect eight other goals.

Question 61 options:

True

False

Question 62 (Mandatory) (1.5625 points)

 

Saved

Tony has a full course load and a full-time job. He has tried everything he can think of to help him deal with his stress, but nothing has worked and he has developed a negative attitude. What method relies on fostering positive emotions, using mindfulness, flourishing, and developing a positive organizational climate?

Question 62 options:

\

biofeedback

holistic wellness

cognitive restructuring