Quiz 8 Chaps 10-12

Question 1 (Mandatory) (5 points)


Which of the following is not a result of escalation of conflict?

Question 1 options:

The initial goals change.

Issues in dispute move from specific to general.

The number of parties to the conflict expands.

The number of issues in dispute grows.

Parties move from heavy to light tactics.

Question 2 (Mandatory) (5 points)


Which of the following statements about conflict is true?

Question 2 options:

Organizations can suffer from too little conflict.

Conflict should be completely eliminated across the organization.

Conflict should be encouraged in some departments and discouraged in others.

Use of technology and virtual teams can minimize conflict.

Organizations experiencing excessive conflict tend to also be apathetic, uncreative, and indecisive.

Question 3 (Mandatory) (5 points)


Drew suspects that his shift leader is stealing from the cash drawer at the end of his shift. They frequently work together and Drew contemplates if he should report this incident. The reason for avoiding this conflict is

Question 3 options:

he enjoys confrontation.

he'll have a better workplace relationship.

the possibility of a promotion.

it will decrease his stress.

the potential for backlash.

Question 4 (Mandatory) (5 points)


Bullying is usually not evident to others.

Question 4 options:



Question 5 (Mandatory) (5 points)


The integrating style of conflict handling is appropriate in all conflict situations.

Question 5 options:



Question 6 (Mandatory) (5 points)


The best thing a manager can do to create functional conflict is to rotate the job of devil's advocate so no one person or group develops an undeserved negative reputation.

Question 6 options:



Question 7 (Mandatory) (5 points)


The benefit of ________ is that it uses faster, more user-friendly methods of dispute resolution, instead of traditional, adversarial approaches, such as unilateral decision making or litigation.

Question 7 options:

intergroup conflict resolution (ICR)

alternative dispute resolution (ADR)

flextime fix (FTF)

conflict resolution service (CRS)

dysfunctional conflict resolution (DCR)

Question 8 (Mandatory) (5 points)


Nicole is a manager at a fast food restaurant. She is under a lot of pressure from headquarters to increase her monthly profits. Nicole isn't sure what the solution is for her financial dilemma. She decides to use the rational decision-making model to determine the best path for a solution. The problem has already been defined by headquarters. Now Nicole has to

Question 8 options:

evaluate the solution.

identify additional opportunities.

evaluate the alternative solutions.

implement a solution.

generate alternative solutions.

Question 9 (Mandatory) (5 points)


Jess has completed her two-year medical assistant program. She really wants to be a nurse, but needs to start working as soon as possible in order to pay her bills and loans. Unbeknownst to her, one of her professors has put her name in for an award program at the local nursing college. She is notified that she is a finalist for the award—full paid tuition and a living stipend. This ________ can enable her to exceed her goals.

Question 9 options:





holistic hunch

Question 10 (Mandatory) (5 points)


At Peter James Consulting, managers are in the process of submitting their budget cuts for the next fiscal year. In evaluating alternatives, managers should consider all of the following except

Question 10 options:

Will these cuts impact the quality of our service?

What is the budget impact of these changes?

Are these the right choices to make for our company?

Is this the choice that I, personally, would like to make?

Is this the best use of our resources company-wide?

Question 11 (Mandatory) (5 points)


You are taking an OB course that meets Mondays and Wednesdays, and your professor gives unannounced quizzes each week. It's the Sunday before a class, and you are deciding whether to study for a potential quiz or watch football. Two of your classmates have decided to watch the game rather than study because they don't think there will be a quiz the next day. The next morning you walk into class and the professor says, "Take out a sheet of paper for the quiz." You turn to your friends and say, "I knew we were going to have a quiz; why did I listen to you?" This reflects the anchoring bias.

Question 11 options:



Question 12 (Mandatory) (5 points)


Creativity involves a convergence between tacit and explicit knowledge.

Question 12 options:



Question 13 (Mandatory) (5 points)


In a complex decision context, there is one right answer, but many unknowns obscure cause-and-effect relationships. In this kind of situation, the most effective decision making method is intuition.

Question 13 options:



Question 14 (Mandatory) (5 points)


Alexa, a manager, explains to Harvey that if he is late to work one more time in the next six weeks he will be suspended without pay for a day. Alexa is exercising ________ power.

Question 14 options:






Question 15 (Mandatory) (5 points)


Sharing power via empowerment is a means of increasing your own

Question 15 options:






Question 16 (Mandatory) (5 points)


To have more effective meetings, managers should

Question 16 options:

insist that only problems be fully discussed, and possible solutions aired at later meetings.

create a general agenda showing just the time, date, and place of the meeting.

set general goals for each meeting.

allow meetings to go longer than scheduled; schedules are only guidelines.

experiment with the numbers and frequencies of meetings held.

Question 17 (Mandatory) (5 points)


People who do what is required, exert no extra effort, and provide no extra input are said to be resisting.

Question 17 options:



Question 18 (Mandatory) (5 points)


Empowerment is an either-or proposition; either a subordinate is empowered or not—there are no "degrees" of empowerment.

Question 18 options:



Question 19 (Mandatory) (5 points)


Impression management is any attempt to control or manipulate the images related to a person, organization, or idea.

Question 19 options:



Question 20 (Mandatory) (5 points)


Structural empowerment is an input into psychological empowerment.

Question 20 options:




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